



On a test machine, open command prompt.Test the connection to your Citrix Gateway. Note: The subnet IP address is only needed if you are using a NetScaler 9.x firmware or under certain use cases concerning GSLB as mentionedĬTX235996 - Error: "Cannot Complete Your Request" Due to Incorrect SNIP Usage on NetScaler Gateway Steps to narrow down the issue Please identify through which connection the issue is occurring by performing the following tests:ġ. Select the gateway you are configuring > Change General Settings > Subnet IP address and remove it.Open the Citrix StoreFront management console > Manage Citrix Gateways.For StoreFront version older than 3.6 only, verify if Subnet IP address is set. Examine the ntpd process and sync the time if the nodes are not in sync.įor more information on clock synchronization refer to Citrix Docsġ3. The time on both nodes should be in sync. Verify if the time is synced if the issue occurs specially after an HA failover of Citrix Gateway. grep with the cookie name that’s mentioned in the expression orġ2.Examine the ns.log on Citrix Gateway to verify if it is blocking any cookies, in case expression for cookie header is used in the session policy. Note: Defining the username and password field clashes with the login schemas which are also used to define the layout of the fields on the page.Ĭustomizing the User Portal 11. Remove the Page specific customization from the Customized portal Theme or test by using Default Theme.

